Summary:

The Administrative Assistant reports directly to the Administrator and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members. This is a hybrid role, applicant must be comfortable working remote and in an office.

This position entails establishing a positive environment and is the initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, scheduling, and cleanliness of office.

Qualifications:

• Comfortable working remote as needed

• Customer services skills and phone answering management experience

• Proficiency in computer skills (Google Suite, Excel, Power Point, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Well-honed time management skills

• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities: 

• Operates multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call

• Directs caller (if triage is established), records name, time of call and nature of call in online software

• May answer basic questions for caregiver applicants or prospective new clients

• May participate in the on-call rotation, answering after-hours calls

• Greets visitors and directs them to the appropriate individual

• Assists with any filing duties and a variety of other clerical duties as necessary

• Types email correspondence, reports and other documents as necessary

• Collects and distributes mail and messages

• Inventories, orders, organizes and stores all office supplies

• Assists in setting up for employee orientation and training